Congratulations to Burke Hospice for Being Named on Top 100 List of U.S. Hospices
Burke Hospice & Palliative Care has been named a recipient of Deyta’s first annual Hospice Honors Award, which recognizes the top 100 hospices nationwide who have achieved the highest customer satisfaction ratings. Deyta, LLC is a leader in helping organizations measure and manage customer satisfaction, with thousands of clients in health care and other industries.
“Hospice Honors defines a new standard of excellence in the patient/family experience for hospice agencies,” said Liz Silva, Deyta’s Director of Hospice. “Identifying these top-performing hospices is our way of recognizing organizations that have demonstrated high quality of care to both patients and caregivers. That positive family experience is a key driver of ongoing patient-focused care and overall agency success.”
To select the highest-achieving hospices, Deyta compared results of the 2012 Family Evaluation of Hospice Care (FEHC), a standard survey used by over 1,200 partnering hospice agencies from across the country. To qualify for consideration, hospices had to be partners with Deyta for the entirety of 2012 and have at least ten surveys returned. The top 100 hospices were then selected for having the highest ratings from caregivers in a variety of areas.
“We are proud to receive this prestigious award from Deyta,” said Birgit Lisanti, Burke Hospice President & CEO. “We review and utilize the results of our surveys to improve the quality of care on a continual basis. It is an integral part of providing excellent care and services to every patient and family we serve.”